Since the beginning of civilization http://www.cheapairmax270outlet.com/ , humans have searched for a reliable way to keep track of the time. In the earliest days, months, seasons and years were tracked by careful monitoring of the phases of the moon. Later, the sun and stars were also used to help early people track the passing of time.
The Sumerians used the sundial to divide days into two-hour segments. The Egyptians created a device called Cleopatra's needle to divide their days into two-hour segments while the ancient Romans devised a way of dividing time into night and day.
A pressing need for more precise measurements led to the invention of the water clock and then the hourglass. These inventions were limited as they relied on water and sand, respectively air max 270 red outlet , to function. The search continued to search for a way of tracking time independent of the seasons or nature.
In 1582, Galileo discovered that a pendulum could be used to track time. He drew the first designs for a grandfather clock, though he did not build it. Finally, in 1656, Christiaan Huygens built the first known grandfather clock air max 270 pink outlet , putting Galileo's discovery to use. Though the clock did not keep accurate time, it was a major breakthrough in timekeeping technology. Through the years, various inventors tried to improve on the design, but with little luck.
Finally, in 1670 air max 270 white outlet , William Clement discovered that the clocks worked better with a longer pendulum. Of course, this required a taller clock. Clement named his newly designed clocks long-case clocks. This was the predecessor of the grandfather clocks that we know today.
In 1875, Henry Work wrote the song ?My Grandfather's Clock? and the name stuck and finally, after many years in the making, grandfather clocks were born.
Today's grandfather clocks rely on a pendulum attached to an anchor. The swinging pendulum causes the anchor to turn a gear air max 270 black outlet , which in turn causes the clock to tick. A pair of weights further helps power the clock and keeps it from losing time. Although the technology has evolved over the years, the grandfather clocks of today still reflect the ingenuity of human's earliest ancestors.
You probably realise how the wrong tone of voice and negative body language can cause problems when dealing with other people, particularly customers and staff. However, using the wrong words can also cause problems.
There are certain "trigger" words that cause people to become more difficult especially in emotionally charged situations and they should be avoided. These include:
* Have to - as in - "You'll have to speak to the sales department yourself"
*I can't or you can't - as in - "I can't do anything about that" or "You can't do that"
*I'll try - as in - "I'll try and speak to finance department today"
*But - as in - "I agree with what you're saying but??.."
*Sorry - as in - "I'm sorry 'bout that"
"What DO I say I hear you cry?"
Instead of the words "Have to" which are very controlling type words, why not try - "Are you willing to?" or just a straight - "Will you?."
"I'll try," which is pretty wishy-washy, can be replaced with something more honest - "This is what I can do" or "This is what I'm unable to do"
"But" is a word that contradicts what was said before it, replace it with - "And" or "However" (which is a soft 'but')
Instead of saying "but" you could leave it out altogether. For example; instead of - "I agree with what you're saying but I can't help you" use - "I agree with what you're saying. The reason I'm unable to help you is??"
At the end of the day the answer to a customer or one of your staff could be -"no"- however, choosing your words more carefully will have a more positive affect on how he or she reacts and ultimately responds to you.
"Sorry" is one of the words to avoid because it is so overused and it's lost its value. Think of the number of times you've complained or commented about something and you hear - "Sorry 'bout that." If you're going to use the "sorry" word then you need to use it as part of a whole sentence - "I'm sorry you've been receiving so many complaints Mary."
Sometimes it's appropriate to use the word 'apologise' instead of 'sorry.' "I apologise for not getting you that information sooner."
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