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The move towards global businesses and particularly John Stanley's global retailing may excite business people Kevin Durant Womens Jersey , but the challenge is in providing what the customer really wants, not what you think they want.


Let me give you two examples.


Firstly, from New Zealand, the country's leading retailer is publishing very healthy net profits and has nearly every Kiwi as an advocate. They have become a household name. Their company philosophy has worked in New Zealand.


The journey across the Tasman to Australia is not that great. One would expect that what customers want in New Zealand can be copied in Australia. However Stephen Curry Womens Jersey , Aussies have different expectations to the Kiwis and as a result the Aussie arm of the business is finding it difficult to establish itself in Australia. The company's strategy has been to buy their way into the market. But will the retail experience suit the Aussie culture? Time will tell.


The most diverse variations on customer expectations are in the airline industry. Global partnering may mean an easy transit around the world, but it can be a cultural nightmare.


The American travelling consumer wants a safe, reliable flight between A and B at the best price. That's the way it is done in the USA. As far as Americans are concerned the Airlines are selling a commodity.


Compare this with European travelling consumer expectations, even on a short flight. They want safety Klay Thompson Womens Jersey , reliability, the best price and service that provide a hot breakfast, cup of coffee, the latest news on television and a good movie. If this is not provided Draymond Green Jersey , their expectations are not being met, whereas, merely adding the cup of coffee would exceed the American's expectations.


As retailers, we often talk about providing our customers with a memorable retail experience Nick Young Jersey , yet we often forget to ask the consumer what they want. In a global economy you cannot win. The American may perceive European airlines as far too expensive for the experience offered, whereas the European desires service and a meal, even on a short US flight and would be prepared to pay for the improved experience.


The challenge as a global company is how do you develop the appropriate experience to meet your consumer's desires.


Holistic steps to improve the experience


The consumer has specific needs based on reliability and price. This allows you to set up business, provide a specific service to your customers at the lowest price. This is the point the majority of American Airlines work at.


If the culture of your customer base expects high individual service Kevin Durant Jersey , then you can provide incremental steps to improve your customer's holistic experience.


If your consumers are happy with each progression you make, they will then be prepared to pay more. If they do not agree with your strategy, you will be perceived as becoming expensive.


Every retail business is different. Brainstorm with your team what holistic steps you can take to improve your customer's experiences. Remember though, all of your customers will never be satisfied. You will never achieve 1010 from all your customers consistently.


Some holistic steps as a retailer that you may consider include:


A coffee bar
A welcoming lounge
Today's newspapers
Educational workshops
Loyalty network clubs
Newsletter
Delivery service


Remember Stephen Curry Jersey , it is how you understand your own customer's culture that makes the difference. If culturally your customers do not want it, do not do it. It is when you start dealing with multiple cultures that it becomes a real challenge. That may be a global expansion of your business or working within a multicultural society within your own city.


The real challenge is developing the right experience for your clientele in your business to encourage business growth.


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